Service to Elderly / Disabled

Extended hours and new fixed routes will increase the paratransit service to disabled individuals in Polk County.  The Americans with Disabilities Act requires public transit agencies provide paratransit service to eligible individuals within ¾ of a mile of a fixed route during the same hours as the fixed route.

While the exact increase is hard to calculate, the number of eligible citizens’ is expected to double.  The expanded hours and area of service will further increase the quality of life for these individuals to include enjoying restaurants, shopping, and entertainment later at night.

The Community Transportation Coordinator service, which provides transportation services to the elderly and transportation disadvantaged individuals, is expected to see an increase of over 14,000 new trips annually.